I had an issue with my tankless water heater having an abnormal combustion error code. A different plumbing company came out and had a look at the water heater and told me I needed a new water heater to the tune of $5k since it was now 13 years old, and it was not worth the repair. Tony from Level Up came in and looked at my water heater with me, explained what the common issues were and how to maintain the water heater. He checked the condition of the heat exchanger, flame, intake, outlet, gas flow, and ignition sequence and it was obvious he was familiar with fixing these. In this case my water heater was just fine and just needed a cleanout of the intake vents which occasionally cause the heater to throw a code. I appreciate that these guys had an honest look and didn't immediately try to sell me a new water heater. I will definitely use these guys/gals again for plumbing needs!
Covered warranty with new water heater in 1 day.
Did t play around with parts. Just did it all to get it working.
My tankless heater died suddenly - I was in a tough spot. They came through with a new heater - installed and running two days later. Thank you!
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